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Dear Customers,
ZTE Corporation solemnly inform: NetNumen R31 products will be officially stopped the service and support (EOS) from December 31th 2014. The FAQ of the product and technical information can be visited at the support site to get help.
From the date of cessation of services, the services stopped include：
|
Service |
Model |
|
Installation |
All |
|
BUG fix |
All |
|
Phone advisory service (800) |
All |
|
Phone support service (800) |
All |
|
Remote technical support service |
All |
|
On-site technical support service |
All |
|
Fault troubleshooting service |
All |
|
Version and patch updating service |
All |
|
Spare parts service |
All |
|
Hardware maintenance service |
All |
|
Training service |
All |
After the service is stopped, if the product has still been within a warranty or still in the execution period of the warranty contract, ZTE will continue to provide product services with reference to related contract, and the technical support services provided include the following contents. The products no longer provide extension service after the expiry of the warranty agreed in this contract.
|
Service |
Model |
|
Phone advisory service (800) |
All |
|
Phone support service (800) |
All |
|
Remote technical support service |
All |
|
On-site technical support service |
All |
|
Fault troubleshooting service |
All |
|
Spare parts service |
All |
Within one year after the cessation of services, the FAQ of the product and technical information can be visited at the ZTE support site to get help.
ZTE hopes that this announcement is helpful for you to plan your future networks. ZTE assures this measure will not affect existing service relation and quality. We will continue to provide you with excellent products and services. If you have any questions, please contact your ZTE sales representatives, then we can continue to provide high level service for you.
Best regard！
Sincerely Yours
ZTE Corporation
December 12th, 2014
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