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Dear Customers:
Here is the formal announcement from ZTE Corporation. From April 1, 2019, ZTE Corporation will stop the service and support, including technical support (on-site technical support, remote technical support, and the 800 hotline) and spare parts services (including hardware maintenance and spare parts replacement) for ZXDSL 9816 product.
From the end-of-service date on, ZTE did not provide any services of this product, including: technical supports (such as onsite technical support, remote technical support, and the 800 hotline) and spare parts services (such as hardware maintenance, spare parts replacement). For details, refer to the Table 1:
Table 1 List of End-of-Service Products
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Products/Parts |
Model |
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Consulting telephone services(800) |
All |
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Technical instruction telephone services(800) |
All |
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Remote technical support |
All |
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Onsite technical support |
All |
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Troubleshooting services |
All |
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Spare parts sales services |
All |
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Spare and patch updates&upgrades |
All |
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Hardware repairing services |
All |
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Training services |
All |
ZTE assures this measure does not affect existing service relation and quality.
At the same time, to make you easier to complete switching and migration of the product, from the day of the end of service to the next year, we will continue to provide you with FAQ and solution cases of known problems. Welcome to continue viewing or downloading.
ZTE supplies ZXA10 9819G / ZXA10 9806V products which have the similar features and capabilities or better performance for the replacement of the product ZXDSL 9816. The FAQ of the product and technical information can be visited at the technical support site to get help.
Table 2 Key End-of-Service Time Point
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Key Milestone |
Descriptions |
Date |
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End of selling whole-set products and expansion
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ZTE does not accept any new orders of hole-set products (including expansion orders) after that date |
March 31,2018 |
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End of selling spare parts |
ZTE does not accept any new orders of spare parts after that date |
June 30,2018 |
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End of providing services and support |
ZTE does not provide the services and support after that date |
March 31,2019 |
If you have any question, please contact ZTE’s sales representatives and customer service representatives.
Best Regards.
ZTE Corporation
March 5, 2019
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