|
Madam/Sir:
ZTE officially announces that ZTE has ended the service of ZXMP S320 product (including ZXMP S320, ZXMP S150 (V2) and ZXMP S600 (V2)) on September 30th, 2015. After the date, ZTE will not provide any service for the product, including technical support (on-site technical support, remote technical support and 800 hotline) and spare parts service (hardware maintenance and parts replacement). To help you complete product change and migration more comfortably, we will continue to provide FAQ and answers to known questions within one year from EOS (End Of Service) date. You are welcome to view or download them.
Table 1 EOS product list
|
Product |
Product End-of-Market Date |
Part End-of-Market Date |
End of Service Date |
Recommended alternative |
|
ZXMP S320
ZXMP S150(V2)
ZXMP S600(V2) |
2012-9-30 |
2014-12-31 |
2015-9-30 |
ZXMP S325 |
ZTE suggests you to migrate to the recommended alternative (see Table 1) so that we can continue to provide you with high-level service.
If there are any question about the End-of-Life plan, please contact ZTE representatives or obtain further information via ZTE service website.
ZTE Corporation
Annex: End-of-Life Definitions of ZTE Products
|
Name |
Abbreviation |
Definition |
|
End of Market |
EOM |
The last date to order the product. The order for new and expansion projects and new service demand for the series will not be accepted after the date. The order for spare parts will still be accepted after the date. |
|
Last Time Buy of Spare Parts |
LTBSB |
The date is only for hardware. The order for spare parts will not be accepted after the date. (This milestone can be canceled for products that do not have spare parts such as terminal products.) |
|
End of Service |
EOS |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the series are unavailable, including service hotline and on-site support. |
|