Madam/Sir: We solemnly inform you that ZXCTN 9000 will go out of service on December 31, 2022. Upon the arrival of this date, ZTE will no longer provide the services of this product, including technical support (on-site technical support, remote technical support and 800 hotline) and spare parts services (hardware repair and spare parts replacement). The sales of spare parts will be stopped on September 30, 2020. Please make a spare parts reserve plan. In order to allow you to switch products and migrate products more easily, we will continue to provide FAQs and solutions to known problems in the next year from the date when the service is stopped. You are welcome to check or download the FAQs. Product End-of-Life Plan Product | EOM | LTBSP | EOFS | EOS | Substitute Product | ZXCTN 9002 | 2020/08/31 | 2020/09/30 | 2020/09/30 | 2022/12/31 | PTN Scenario: ZXCTN 6700 Series IPRAN Scenario: ZXCTN 9000-E Series | ZXCTN 9004 | 2020/08/31 | 2020/09/30 | 2020/09/30 | 2022/12/31 | PTN Scenario: ZXCTN 6700 Series IPRAN Scenario: ZXCTN 9000-E Series | ZXCTN 9008 | 2020/08/31 | 2020/09/30 | 2020/09/30 | 2022/12/31 | PTN Scenario: ZXCTN 6700 Series IPRAN Scenario: ZXCTN 9000-E Series |
ZTE recommends that you make product replacement plans in advance. If you have any questions about the end-of-life plan, contact ZTE's local customer representative or obtain further information through ZTE's service website. ZTE Corporation Ltd. September 23, 2020 Appendix: Definition of ZTE Product Lifecycle Full Name | Abbreviation | Description | End of Market | EOM | The last date to order the product. The order for new and expansion projects and new service demand for the series will not be accepted after the date. The order for spare parts will still be accepted after the date. | Last Time Buy of Spare Parts | LTBSP | The date is only for hardware. The order for spare parts will not be accepted after the date. (This milestone can be canceled for products that do not have spare parts such as terminal products.) | End of Full Support | EOFS | The date is only for software. After this date, no patches will be developed for new network problems of all product versions. Patches that have been released can still provide support services for customers. | End of Service & Support | EOS | The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the series are unavailable, including service hotline and on-site support. |
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