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Subject initiator:dvalente2357       Replies:4       Published on:2019-03-12
Legends: ZTE engineer:Administrator
Subject:  A card went down for about 34 min without reason
Common member
dvalente2357

Common member
Score::23
Registered on:2019-01-26
A card went down for about 34 min without reason (Published on:3/12/2019 11:43:07 PM)

Hi, We had a problem in our OLT C300 with its card wirth slot 3 (GTGH), it went down for about 34 minutes, from 8:02 to 8:36 of today.  The OLT dont have the right time set in logs it has 13hours 25 minutes more than real time.


LT3_ZTE_SM#show card slotno 3
Config-Type   : GTGH      Status        : INSERVICE
Port-Number   : 16
Cpu-Alarm-Threshold : 100%
Mem-Alarm-Threshold : 100%


Real-Type     : GTGHG     Serial-Number : 704569001179
Phy-Mem-Size  : 512MB     Main-CPU      : PowerPC Processor
M-CODE        : 140901    Hardware-VER  : V1.0.0
Cpld-VER      : V1.3      Fpga-VER      : 
OtherfirmwareVER:pm.fw(V2.1.0)


BootROM-VER   : V4.0.5    2014-12-17 13:37:42
Software-VER  : V2.1.0    2017-01-17 00:40:26
Cpu-Usage     : 13%
Mem-Usage     : 39%
C-Code        : FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF00EE12
Uptime        : 0 Days, 2 Hours, 4 Minutes, 53 Seconds
Last restart reason : Power-off


OLT3_ZTE_SM#show version-running 
PhyLoc  FileType   VerType    VerTag            BuildTime           VerLength
-------------------------------------------------------------------------------
1/1/2   GTGHG      MVR        V2.1.0            2017-01-17 00:40:26 6933928
1/1/2   GTGHG      BT         V4.0.5            2014-12-17 13:37:42 524288
1/1/3   GTGHG      MVR        V2.1.0            2017-01-17 00:40:26 6933928
1/1/3   GTGHG      BT         V4.0.5            2014-12-17 13:37:42 524288
1/1/4   GTGHG      MVR        V2.1.0            2017-01-17 00:40:26 6933928
1/1/4   GTGHG      BT         V4.0.5            2014-12-17 13:37:42 524288
1/1/5   GTGHG      MVR        V2.1.0            2017-01-17 00:40:26 6933928
1/1/5   GTGHG      BT         V4.0.5            2014-12-17 13:37:42 524288
1/1/10  SCXN       MVR        V2.1.0            2017-01-17 01:08:13 25789240
1/1/10  SCXN       BT         V4.0.3            2014-07-17 14:13:38 524288
1/1/10  SCXN       FW         V2.1.0            2017-01-17 01:08:18 11264769
1/1/11  SCXN       MVR        V2.1.0            2017-01-17 01:08:13 25789240
1/1/11  SCXN       BT         V4.0.3            2014-07-17 14:13:38 524288
1/1/11  SCXN       FW         V2.1.0            2017-01-17 01:08:18 11264769
1/1/12  GTGHG      MVR        V2.1.0            2017-01-17 00:40:26 6933928
1/1/12  GTGHG      BT         V4.0.5            2014-12-17 13:37:42 524288
1/1/13  GTGHG      MVR        V2.1.0            2017-01-17 00:40:26 6933928
1/1/13  GTGHG      BT         V4.0.5            2014-12-17 13:37:42 524288
1/1/14  GTGHG      MVR        V2.1.0            2017-01-17 00:40:26 6933928
1/1/14  GTGHG      BT         V4.0.5            2014-12-17 13:37:42 524288
1/1/15  GTGHG      MVR        V2.1.0            2017-01-17 00:40:26 6933928
1/1/15  GTGHG      BT         V4.0.5            2014-12-17 13:37:42 524288
1/1/19  HUTQB      MVR        V2.1.0            2016-12-16 03:17:47 3025408
1/1/19  HUTQB      BT         V4.0.0            2013-10-11 14:53:55 265068
1/1/20  HUTQB      MVR        V2.1.0            2016-12-16 03:17:47 3025408
1/1/20  HUTQB      BT         V4.0.0            2013-10-11 14:53:55 265068
OLT3_ZTE_SM#

OLT3_ZTE_SM#show system-group 
System Description: C300 Version V2.1.0 Software, Copyright (c) by ZTE Corporation
 Compiled
System ObjectId: .1.3.6.1.4.1.3902.1082.1001.300.2.1
Started before: 53 days, 20 hours, 26 minutes
Contact with: +86-21-68895000
System name:  OLT3_ZTE_SM
Location: No.889 BiBo Rd.PuDong District, Shanghai, China
System Info:  13991  1fdf9b1e
This system primarily offers a set of 78 services
OLT3_ZTE_SM#

The most important logs about the event were 

 An alarm 33065 level critical occurred at 21:27:38  Tue  Mar 12  2019  UTC cleared at 22:00:25  Tue  Mar 12  2019  UTC  %s Sysctl alarm : board out of use in shelf 1 slot 3
 An alarm 33074 level notification occurred at 22:00:25  Tue  Mar 12  2019  UTC  %s Sysctl inform msg when card resource added in shelf 1 slot 3

What could have caused the problem?


Thanks in advance








Common member
dvalente2357

Common member
Score::23
Registered on:2019-01-26
Reply:A card went down for about 34 min without reason (Published on:3/15/2019 1:14:23 AM)

It happened twice that day one of 34 minutes and the other of 6 minutes, we replaced the card and no problem until now. I show down the show card slot in this moment.


OLT3_ZTE_SM#show card slotno 3
Config-Type   : GTGH      Status        : INSERVICE
Port-Number   : 16
Cpu-Alarm-Threshold : 100%
Mem-Alarm-Threshold : 100%


Real-Type     : GTGHG     Serial-Number : 706617201906
Phy-Mem-Size  : 512MB     Main-CPU      : PowerPC Processor
M-CODE        : 140901    Hardware-VER  : V1.0.0
Cpld-VER      : V1.3      Fpga-VER      : 
OtherfirmwareVER:pm.fw(V2.1.0)


BootROM-VER   : V4.0.5    2014-12-17 13:37:42
Software-VER  : V2.1.0    2017-01-17 00:40:26
Cpu-Usage     : 14%
Mem-Usage     : 39%
C-Code        : FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF00EE12
Uptime        : 1 Days, 22 Hours, 50 Minutes, 6 Seconds
Last restart reason : Power-off
OLT3_ZTE_SM#
Administrator
10047664

Administrator
Score::4879
Registered on:2009-07-14
Reply:A card went down for about 34 min without reason (Published on:3/14/2019 8:40:33 AM)
How many times has it happened?
Replace card
Change the slot

 





Common member
dvalente2357

Common member
Score::23
Registered on:2019-01-26
Reply:A card went down for about 34 min without reason (Published on:3/14/2019 4:13:07 AM)
Hi, a hardware problem of the card or the slot?



Administrator
10047664

Administrator
Score::4879
Registered on:2009-07-14
Reply:A card went down for about 34 min without reason (Published on:3/13/2019 8:52:02 AM)

Maybe it's a hardware problem

 

BootROM-VER   : V4.0.5    2014-12-17 13:37:42
Software-VER  : V2.1.0    2017-01-17 00:40:26
Cpu-Usage     : 13%
Mem-Usage     : 39%
C-Code        : FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF00EE12
Uptime        : 0 Days, 2 Hours, 4 Minutes, 53 Seconds
Last restart reason : Power-off

 






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