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End of Sale/Service Announcement of ZXR10 2800S DC Series Switch
Dear customers,
ZTE corporation officially announces that based on customer demands and the overall planning of product line products, the sales of ZXR10 2800S DC series switch product (include 2818S（DC）,2826S（DC）) will be stopped on December 31,2011. After this day, ZTE Corporation will not receive the orders for new equipment and the expansion of the order. Since the announcement date, all the product marketing activities will also be stopped.
ZTE Corporation supplies ZXR10 2900E DC switch which has the similar features and capabilities or better performance for the replacement of the product. For technical details, please refer to WWW.ZTE.COM.CN.
Key Dates:
|
EoS product |
Milestone |
Description |
Date |
|
ZXR10 2818S（DC）
ZXR10 2826S（DC） |
Stop whole-set product sales |
After this date, no longer accepting new orders of whole-set product or expansion orders. |
December 31, 2011 |
|
Stop software maintenance version release |
After this date, no longer repairing, maintenance or testing the software of the product |
December 31, 2013 |
|
Stop the service and support |
After this date, no longer supplying the service and support about the product. |
December 31, 2016 |
From December 31, 2016, ZTE Corporation will stop the service and support about the product. The service and support stopped include consulting telephone service (800), technical instruction telephone services (800), remote/onsite technical support, troubleshooting services, spare parts sales services, software and patch updates and upgrades, hardware repairing services and training services.
ZTE Corporation hopes that this announcement helps you to plan for future network. Stopping sales of the ZXR10 2800S DC series switch product will not affect the existing service relationship and service quality. We will continue to provide you with excellent products and services. If you have any questions, please contact your sales representatives.
Best regard!
Sincerely Yours
ZTE Corporation
July 14, 2011
Appendix: Recommended substitution product
|
EoS Product |
Substitution Product |
|
ZXR10 2818S（DC） |
ZXR10 2918E(DC) |
|
ZXR10 2826S（DC） |
ZXR10 2928E(DC) |
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