Notice:EOS Announcement for ZTE ZXV10 B800 Product

Dear customers:

 

ZTE hereby solemnly informs you that the services of ZXV10 B800 will be stopped after 2021.06.08. After this date, ZTE will stop all the services of this product, including technical support (onsite technical support, remote technical support, and 800 hotline) and spare parts services (hardware maintenance and spare parts replacement). <If a special service contract can be signed, please describe it here.> In addition, to allow you to complete product switching and migration more easily, we will continue to provide FAQ and solution for known problem in the next year since the EOS date. You can check or download them.

EOS Arrangement for ZTE Products

Product

EOM

LTBSP

EOS

Substitutes

 

Enter the actual EOM date.

Spare parts orders are no longer  accepted after this date.

Enter the adjusted time.

If there is no substitute, delete this column.

ZXV10 B800

2017.12.1

2018.1.1

2018.1.31

ZXV10 B860AV2.1-A

 

 

 

 

 

 

ZTE recommends that you migrate, use, or upgrade to recommended substitutes (refer to Table 1), so that we can continue to provide you with high-level services.

 

If you have any questions about the end-of-life plan, contact ZTE's local customer representatives or obtain further information through the ZTE service website.  

 

ZTE Corporation

2021.06.08

Appendix Definition of ZTE Product Lifecycle

Name

Abbreviation

Description

End of Market

EOM

Date from which orders of a product are no longer accepted. After this date, no order for new sites, expansion order, or requirement for new services on this product is accepted, but spare part orders for repair and storage are accepted.

Last Time Buy of Spare Parts

LTBSP

Only for hardware. After this date, no spare part orders for repair and storage are accepted. For products that do not need spare parts, such as terminal products, this milestone can be canceled.

End of Service&Support

EOS

Date from which all the services for a product are stopped. After this date, all the services for a series of products including hotline and onsite support are stopped.