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Dear customers: ZTE hereby solemnly informs you that the services of ZXHN F680 V4/ F618 V1/ F688 V9/F6640R V10/F688X will be stopped after December 31, 2023. After this date, ZTE will stop all the services of this product, including technical support (onsite technical support, remote technical support, and 800 hotline) and spare parts services (hardware maintenance and spare parts replacement). In addition, to allow you to complete product switching and migration more easily, we will continue to provide FAQ and solution for known problem in the next year since the EOS date. You can check or download them. EOS Arrangement for ZTE Products Product | EOM | LTBSP | EOS | Substitutes | ZXHN F680 V4 | Dec. 31,2022 | N/A | Dec. 31,2023 | ZXHN F6640 V10 | ZXHN F618 V1 | Dec. 31,2022 | N/A | Dec. 31,2023 | ZXHN F618 V9.0 | ZXHN F688V9 | Dec. 31,2022 | N/A | Dec. 31,2023 | ZXHN F6600R V9 | ZXHN F6640R V10 | Dec. 31,2022 | N/A | Dec. 31,2023 | ZXHN F6600R V9 | ZXHN F688X | Dec. 31,2022 | N/A | Dec. 31,2023 | ZXHN F6600R V9 |
ZTE recommends that you upgrade to recommended substitutes (refer to Table 1), so that we can continue to provide you with high-level services. If you have any questions about the end-of-life plan, contact ZTE's local customer representatives or obtain further information through the ZTE service website. ZTE Corporation October 19, 2022 Appendix Definition of ZTE Product Lifecycle Full Name | Abbreviation | Description | End of Market | EOM | A product is changed from a normal sales status to an act of stopping sales on the market. After this date, ZTE will no longer accept orders for new offices and capacity expansion, and will no longer accept new service requirements on the equipment, but can accept orders for spare parts for repair and storage purposes. | Last Time Buy of Spare Parts | LTBSP | Stop accepting orders for spare partsafter this date, including sales and maintenance of spare parts.(For analogy mobile device and pure software products which do not have spare parts，it can be canceled) | End of Service&Support | EOS | Stop providing product services and support. Including software maintenance versions, defect fixing, hardware repair, spare parts replacement, and all other support and services of the product(Includes service hotline and remote/on-site support). |
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