Notice: EOS Announcement for ZXA10 9819G Product

Dear customers:

 

ZTE hereby solemnly informs you that the services of ZXA10 9819G Product will be stopped after December 31,2022. After this date, ZTE will stop all the services of this product, including technical support (onsite technical support, remote technical support, and 800 hotline) and spare parts services (hardware maintenance and spare parts replacement).  In addition, to allow you to complete product switching and migration more easily, we will continue to provide FAQ and solution for known problem in the next year since the EOS date. You can check or download them.

EOS Arrangement for ZTE Products

Product

EOM

LTBSP

EOS

Substitutes

ZXA10 9819G

Dec. 31, 2022

Dec. 31, 2023

Dec. 31, 2025

ZXA10 C6xx

 

ZTE recommends that you migrate to recommended substitutes (refer to Table 1), so that we can continue to provide you with high-level services.

If you have any questions about the end-of-life plan, contact ZTE's local customer representatives or obtain further information through the ZTE service website.

 

ZTE Corporation

November 17, 2022

 

Appendix Definition of ZTE Product Lifecycle

Name

Abbreviation

Description

End of Market

EOM

Date from which orders of a product are no longer accepted. After this date, no order for new sites, expansion order, or requirement for new services on this product is accepted, but spare part orders for repair and storage are accepted.

Last Time Buy of Spare Parts

LTBSP

Only for hardware. After this date, no spare part orders for repair and storage are accepted. For products that do not need spare parts, such as terminal products, this milestone can be canceled.

End of Service&Support

EOS

Date from which all the services for a product are stopped. After this date, all the services for a series of products including hotline and onsite support are stopped.