Notice: EOS Announcement for ZXHN H298A V2.0 Product

Dear customers:

 

ZTE hereby solemnly informs you that the services of ZXHN H298A V2.0 Product will be stopped after March 30, 2023. After this date, ZTE will stop all the services of this product, including technical support (onsite technical support, remote technical support, and 800 hotline) and spare parts services (hardware maintenance and spare parts replacement). In addition, to allow you to complete product switching and migration more easily, we will continue to provide FAQ and solution for known problem in the next year since the EOS date. You can check or download them.

EOS Arrangement for ZTE Products

Product

EOM

LTBSP

EOS

Substitutes

ZXHN H298A V2.0

Dec.30,2022

Feb.28,2019

Mar.30,2023

ZXHN H298A V9

 

ZTE recommends that you migrate, to recommended substitutes (refer to Table 1), so that we can continue to provide you with high-level services.

If you have any questions about the end-of-life plan, contact ZTE's local customer representatives or obtain further information through the ZTE service website.

 

 

ZTE Corporation

January 6, 2023

Appendix Definition of ZTE Product Lifecycle

Full Name

Abbreviation

Description

End of Market

EOM

A product is changed from a normal sales status to an act of stopping sales on the market. After this date, ZTE will no longer accept orders for new offices and capacity expansion, and will no longer accept new service requirements on the equipment, but can accept orders for spare parts for repair and storage purposes.

Last Time Buy of Spare Parts

LTBSP

Stop accepting orders for spare partsafter this date, including sales and maintenance of spare parts.(For analogy mobile device and pure software products which do not have spare partsit can be canceled)

End of Service&Support

EOS

Stop providing product services and support. Including software maintenance versions, defect fixing, hardware repair, spare parts replacement, and all other support and services of the product(Includes service hotline and remote/on-site support).