Notice: EOS Announcement for ZXR10 9912 Product

Dear customers: 

       ZTE hereby solemnly informs you that the services of ZXR10 9912 Product will be stopped after December 31,2023. After this date, ZTE will stop all the services of this product, including technical support (onsite technical support, remote technical support, and 800 hotline) and spare parts services (hardware maintenance and spare parts replacement). In addition, to allow you to complete product switching and migration more easily, we will continue to provide FAQ and solution for known problem in the next year since the EOS date. You can check or download them.

       EOS Arrangement for ZTE Products






ZXR10 9912

Jan.31, 2020

Dec.31, 2020

Dec.31, 2023

ZXR10 9916X

        ZTE recommends that you upgrade to recommended substitutes (refer to Table 1), so that we can continue to provide you with high-level services. 

       If you have any questions about the end-of-life plan, contact ZTE's local customer representatives or obtain further information through the ZTE service website.




ZTE Corporation

August 22, 2023






Appendix Definition of ZTE Product Lifecycle




End of Market


Date from which orders of a product are no longer accepted. After this date, no order for new sites, expansion order, or requirement for new services on this product is accepted, but spare part orders for repair and storage are accepted.

Last Time Buy of Spare Parts


Only for hardware. After this date, no spare part orders for repair and storage are accepted. For products that do not need spare parts, such as terminal products, this milestone can be canceled.

End of Service&Support


Date from which all the services for a product are stopped. After this date, all the services for a series of products including hotline and onsite support are stopped.