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Dear customers: ZTE hereby solemnly informs you that the services of ZXV10 COOP Product will be stopped after June 30, 2024. After this date, ZTE will stop all the services of this product, including software versions maintenance, defect fixing, hardware repair, spare parts replacement, and all other support and services of the product(Includes service hotline and remote/on-site support). In addition, to allow you to complete product switching and migration more easily, we will continue to provide FAQ and solution for known problem in the next year since the EOS date. You can check or download them. EOS Arrangement for ZTE Products Product | EOM | EOFS | EOS | ZXV10 COOP | Jun.30, 2023 | Dec.31, 2023 | Jun.30, 2024 |
If you have any questions about the end-of-life plan, contact ZTE's local customer representatives or obtain further information through the ZTE service website. ZTE Corporation May 9, 2024 Appendix Definition of ZTE Product Lifecycle Full Name | Abbreviation | Description | End of Market | EOM | A product is changed from a normal sales status to an act of stopping sales on the market. After this date, ZTE will no longer accept orders for new offices and capacity expansion, and will no longer accept new service requirements on the equipment, but can accept orders for spare parts for repair and storage purposes. | End of Full Support | EOFS | After this date, no patches shall be developed for new problems of this software version, and the released patches can still provide support services for customers. | End of Service&Support | EOS | Stop providing product services and support. Including software maintenance versions, defect fixing, hardware repair, spare parts replacement, and all other support and services of the product(Includes service hotline and remote/on-site support). |
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